This document is an electronic record under the Information Technology Act, 2000 and the rules made under it, and is published in accordance with the Consumer Protection (E-Commerce) Rules, 2020. It does not require any physical or digital signature.
Please read these Terms and Conditions ("T&C") carefully. By accessing, browsing or using www.packpe.com or its mobile version, or by buying any product from Packpe (operated by Aarjavam Polysquare Private Limited, "Company", "we" or "us"), you agree to be bound by these T&C.
Only persons who can enter into legally binding contracts under the Indian Contract Act, 1872 may use the website and place orders. If you order on behalf of a company, partnership firm or proprietorship, you confirm that you are authorised to do so on its behalf.
We may amend these T&C at any time by publishing a revised version on this website. The version published when you place your order applies to that order. If you do not agree to these T&C, please do not use the website.
Products
Use of products: Our products are packaging and related supplies intended for use by you or your business, including use in serving, carrying or packing goods you sell. We may cancel or reduce the quantity of any order that we believe, in our sole discretion, breaches these T&C.
Product information: We try to describe our products as accurately as possible. Product photos are indicative, and colours, print, dimensions and finish may vary slightly between batches and from what appears on your screen. Descriptions, prices and availability may contain errors, which we may correct at any time.
Suitability: Please check that a product is suitable for your intended use — for example food contact, temperature, moisture or load — before using it. Where you need a specific certification or specification, ask us in writing before ordering.
Custom printed orders: Custom printed and made-to-order products are produced to the artwork, sizes and quantities you approve. The price shown on a product page is for plain stock; printing is charged separately. We confirm the printing cost and the production timeline with you in writing, along with your mockup, before anything is printed. Production starts only after you approve the mockup, the cost and the timeline, and such orders cannot be cancelled or changed once production has started. Some products carry a minimum order quantity for custom printing, which we confirm with your quote.
Free samples: Samples are free of cost. You only pay the delivery charge, which we confirm with you before dispatch. Samples are subject to availability.
Pricing, taxes and payment
Prices: Prices shown on the website are exclusive of GST and are for plain, unprinted stock; custom printing is quoted separately. Applicable GST is added at checkout and shown on your invoice. Prices, offers and availability may change without notice. Prices on other websites or marketplaces may differ.
Bulk discounts: Any quantity-based discount shown on the website is applied at checkout as described on the website at the time of your order. Where more than one discount could apply, the better one applies; they are not combined.
GST invoice: To receive a GST invoice with input tax credit, share your correct GSTIN and business name at checkout or with our team before dispatch. We cannot change the GSTIN on an invoice once it has been issued.
Delivery charges: Delivery is charged according to the order value slabs in our Shipping Policy and shown at checkout before you pay. Delivery is free above the order value shown for your state in that policy.
Payment methods: Credit cards, debit cards, net banking, wallets and UPI, through our payment partner at checkout.
Delivery
We deliver to every state and union territory in India. Estimated delivery, counted from the day your order is confirmed: Karnataka 1–2 working days, Bengaluru usually next working day; Andhra Pradesh, Telangana, Tamil Nadu and Kerala 3–4 working days; rest of India 8–10 working days. These are estimates and delays beyond our control can happen. If we cannot deliver within the estimated time, we will inform you by email or WhatsApp. Full details are in our Shipping Policy.
Tracking: Once your order is dispatched, we share tracking details by email and WhatsApp.
Damaged, incorrect or short deliveries: Please check your order on arrival and tell us within 48 hours of delivery. Replacements, cancellations and refunds are covered by our Replacement Policy.
Communication
By placing an order, submitting a form or sharing your contact details, you agree to receive transactional messages from us by email, SMS, phone call and WhatsApp. We send promotional messages only where you have consented to receive them. You can opt out of promotional messages at any time by using the unsubscribe link in our emails, replying STOP on WhatsApp, or writing to online@packpe.com. Opting out of promotional messages does not stop transactional messages about orders you have placed.
Your account
You are responsible for keeping your account details and password confidential and for all activity under your account. Contact us immediately if you believe your account has been misused. We may suspend or close accounts that breach these T&C.
Use of the website
You may use the website only for lawful purposes. You must not:
- interfere with the website or other users, or attempt to access data or accounts not intended for you;
- probe, scan or test the vulnerability of the website, or introduce viruses or other harmful code;
- send spam or unsolicited communication through the website;
- place orders by automated means, or submit false or fraudulent orders or contact details;
- post or transmit content that is unlawful, defamatory, obscene, abusive, infringing, or that threatens the unity, integrity, defence, security or sovereignty of India or public order.
Intellectual property
The Packpe name, logo, website design, text, photos and other content are owned by or licensed to the Company and are protected by Indian law. You may not copy, reproduce or reuse them without our written permission. If you believe your work has been copied in a way that infringes your rights, write to online@packpe.com.
Your artwork: Artwork, logos, brand names and designs you send us for printing remain yours. You confirm that you own them or have the right to use them, and you grant us a limited licence to use them only to quote for, produce and deliver your order. We treat your artwork as confidential, do not use it for any other purpose and do not show it to other customers or use it in our marketing without your written permission. You are responsible for any claim that your artwork infringes someone else's rights.
Third-party links: Links to other websites are provided for convenience only. We are not responsible for their content.
Disclaimer and limitation of liability
The website and products are provided on an "as is" and "as available" basis. To the extent permitted by law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose.
To the extent permitted by law, the Company will not be liable for any indirect, incidental, special or consequential loss, including loss of profit or business interruption, arising from the use of the website or products. Our total liability for any claim relating to an order will not exceed the amount you paid for that order. Nothing in these T&C excludes or limits liability that cannot be excluded or limited under Indian law, including under the Consumer Protection Act, 2019.
Indemnity
You agree to indemnify the Company, its directors, employees and agents against any claims, losses and costs (including reasonable legal fees) arising from your breach of these T&C, your misuse of the website or products, or any artwork or information you supply to us.
General
Force majeure: We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, pandemics, strikes, government orders, transport disruptions and failures of utilities or networks.
Entire agreement and severability: These T&C, together with our Privacy, Shipping and Replacement policies, form the entire agreement between you and us about your use of the website. If any provision is found invalid, the rest remain in full force.
Waiver: Our failure to enforce any right does not waive that right.
Assignment: You may not transfer your rights under these T&C. We may assign ours.
Governing law and jurisdiction: These T&C are governed by the laws of India. Subject to that, the courts at Bengaluru, Karnataka shall have exclusive jurisdiction over any dispute arising from these T&C, the website or your orders.
Customer service
Aarjavam Polysquare Private Limited
No. 27, 2nd Floor, 4th G Cross, Magadi Main Road, Kamakshipalya, Bengaluru, Karnataka 560079
Email: online@packpe.com
Monday to Saturday, 9:00 am to 6:00 pm