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FAQs

#Frequently asked questions

I RECEIVED A DEFECTIVE/DAMAGED ITEM, CAN I GET REPLACEMENT?
We do not offer refunds on any products.

If you receive a defective or damaged item, you may request a replacement only. Replacement requests must be raised within 2 days of receiving the material.

To initiate a replacement request, customers must share clear images or videos of the damaged or defective product along with order details for verification. All requests are subject to inspection and approval.

For replacement requests, please email us at online@packpe.com.
HOW TO TRACK MY ORDER?
Once your order has been shipped, you will receive an email containing your tracking and shipping information. Simply click on the link in the email or select the ‘track order’ option here, and enter your order number and email address, or sign into your account.
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
The delivery time for your package depends on several factors, including your location, the shipping method chosen, and any potential processing or manufacturing times. Please refer to our shipping information or contact our customer service for specific details related to your order.
I HAVEN'T RECEIVED A DISPATCH EMAIL OR EMAIL CONFIRMATION?
Please note that an automated email is sent to the email address provided at the time of placing your order once your order is dispatched. Kindly check all your folders, including Spam/Junk and Promotions, as the email is sent from a no-reply email address.
WHAT PAYMENT METHODS ARE ACCEPTED?
We accept the following payment methods: Visa, MasterCard or American Express (HKD only) credit cards, debit cards, PayPal, Google Pay/Paytm/Phonepe
I RECEIVED A WRONG ITEM, HOW CAN I RETURN IT?
If you receive a wrong item, you may request a replacement only. Replacement requests must be raised within 2 days of receiving the material.

To initiate a replacement request, customers must share clear images or videos of the wrong product along with order details for verification. All requests are subject to inspection and approval.

For replacement requests, please email us at online@packpe.com.
DO YOU DELIVER ON WEEKENDS?
No, our courier company do not offer the service to deliver on weekends currently.
WHO PAYS FOR RETURN POSTAGE?
As we do not accept returns or offer refunds, return postage does not apply.

In cases where a replacement is approved due to a defective or incorrect item, the replacement process will be guided by our support team after verification.

Customers are required to share clear images or videos of the issue within 2 days of receiving the material to initiate the replacement request.

For assistance, please contact us at online@packpe.com.